If you’re planning for plastic or cosmetic surgery, you’re off to a good start simply by planning ahead. While you may know a lot about what you need from consultations with your doctor, have you planned for the unexpected? Have you planned for complete post-surgery care that takes the stress off of you and your friends and family?
We understand that post-surgery needs are complicated and can be emotional for you and your loved ones. So in this post, we help you understand that a hospital concierge service is not reserved for the rich and famous, and we explain how using such a patient concierge can offer you comfort and confidence that all your needs are met.
One thing that sets us apart from other concierge companies is the fact that all of our patient assistance team are registered nurses. This provides that additional and extra care as they completely understand the requirements of recovery. Many of our registered nurses have actually had surgery themselves, so they know what you are going through. This is specifically important to us here at Relax and Recover as we want to provide the best service to you.
What Is a Concierge Service for the Hospital?
A hospital concierge service is a specialised service that enhances the overall experience and convenience for patients after procedures, such as cosmetic surgery and endometriosis surgery. It aims to provide personalised assistance, support, and amenities beyond basic medical care. While the specific benefits provided may vary depending on the service provider you select, you can generally expect benefits such as these when using concierge services for plastic surgery:
- Travel arrangements: If you are traveling from out of town or from abroad for your procedure, the concierge service can assist with travel logistics, including pickups from airports and hotels as well as transportation to and from the hospital.
- Accommodations: Some services may offer VIP or private recovery suites with enhanced amenities and privacy for your post-operative stay.
- Personalised care: The concierge service can arrange for personalised care during your recovery, including nursing care, meal services, and any necessary medical equipment or supplies.
- Comfort and amenities: Expect a higher level of comfort and amenities, beyond the basic medical supplies, to cater to your needs during your recovery.
- Privacy and security: Your privacy and security are typically prioritised, with discreet entrances and enhanced security measures to protect your confidentiality.
- Post-operative support: The concierge team can provide at-home support and follow-up care after you have been discharged from the hospital to ensure your ongoing recovery goes smoothly.
- Wellness services: Some concierge services offer additional wellness services, such as massage therapy, spa treatments, and emotional support and counseling to help you cope with the emotional aspects of plastic surgery and recovery.
- Personal concierge: You may have access to a dedicated personal concierge who is available to assist with your requests and preferences throughout your recovery.
It's important to communicate your specific needs, preferences, and expectations with the concierge service coordinator to ensure that they can tailor their services to your requirements. The goal of concierge hospital services for plastic surgery is to enhance your overall experience, minimise stress, and promote a smooth and comfortable journey from pre-op planning to post-op recovery.
Friends and Family vs. Personal Concierge Services
While a concierge service and friends and family can provide support during your recovery after cosmetic surgery, there are distinct differences between the two. Before you decide that friends and family can meet all your needs after surgery and during your lengthy recovery period, understand how the care of a recovery specialist differs from that of friends and family. What you’ll discover is that they both go hand in hand for a smooth, and stress-free recovery period.
Concierge services can offer patient assistance after surgery that includes these benefits:
- Professional assistance: Our Concierge services are staffed by professionals (registered nurses) who are trained to provide post-operative care and support. They have experience in assisting individuals during their recovery, including those who have undergone plastic surgery.
- Specialised services: Concierge services offer a range of specialised services tailored to post-surgery needs, such as wound care, medication management, and medical transportation. They are knowledgeable about the specific requirements of surgical recovery.
- Objective and unbiased: Our concierge staff are objective and focused on your well-being, without personal emotional involvement. They can provide medical and emotional support without the complexities of personal relationships.
- Reliability: Concierge services can be more reliable in terms of consistent care and assistance, as they have a professional commitment to their clients' well-being. Their availability is focused on you and your needs.
- Privacy and confidentiality: They are trained to maintain patient privacy and confidentiality, which can be crucial for individuals recovering from cosmetic surgery who may value discretion.
When friends and family help, they may face a few challenges on the medical end of recovery, but they can keep your spirits up and help on an emotional level:
- Personal relationship: Friends and family who help are people you have a personal relationship with, and they may offer emotional support based on your friendship. They know your specific personal needs and may be able to keep your spirits up in a non-clinical fashion that is refreshing during recovery.
- Varied skill levels: Friends and family may not have the medical training or experience to handle specific post-surgery tasks specific to your case or know how to care for your medical needs that may arise unexpectedly.
- Limited availability: Friends have their own schedules and commitments, so their availability to assist you may be limited, depending on their other responsibilities.
- Emotional involvement: Friends may have personal emotional involvement, which can be both a strength (providing emotional comfort) and a challenge (potentially creating emotional strain or complexity).
In many cases, the ideal approach involves a combination of both professional concierge services and the support of friends and family. Friends can provide emotional comfort, companionship, and a personal connection during your recovery, while a concierge service can offer specialised care, assistance with medical tasks, and the expertise needed for a smooth recovery process. Ultimately, the choice depends on your specific needs, the extent of assistance required, and the resources available to you.
What Factors Make a Top-Notch Patient Concierge?
When selecting a patient concierge service to assist with your post-surgery recovery, especially after plastic surgery, there are several important factors to consider to ensure that the service meets your specific needs and preferences. Here's what you should look for:
- Experience and credentials: Choose a service provider with experience in post-operative care and support. Look for credentials and certifications that demonstrate their expertise in healthcare and caregiving.
- Customisation and range of services: Seek a service that offers flexibility and customisation. Your recovery needs may differ from others, so the service should tailor its support to your specific requirements. Plus, you may only want transportation services or post-surgery care by a registered nurse - which is where we come in handy. So look for services that allow you to mix and match the benefits they offer.
- Availability: Ensure that the service provider is available when you need them. Some surgeries may require 24/7 support, so inquire about their availability, including weekends and holidays. We have overnight services any day of the week where we can help you.
- Professional staff: Verify that the service employs trained and qualified professionals, such as registered nurses or caregivers, who can provide medical and emotional support.
A reputable post-surgery recovery service will work closely with you to create a care plan that meets your specific needs and preferences, ultimately facilitating a smoother and more comfortable recovery process. It will also encourage you to leverage the support of family and friends to enhance your recovery experience.
So if you’re looking for hospital concierge services that meet your needs with a range of benefits for you to choose from, consider Relax & Recover. Our professional staff and registered nurses cater specifically to plastic surgery, endometriosis and postpartum needs. We can take the stress out of your planning to ensure you can relax and recover in comfort.