Patient Assistance – Hospital Discharge
The team at Relax and Recover have created a patient assistance service for patients travelling on their own to and from the hospital for their surgery. It is required that someone who is capable of looking after you after your surgery is there once you have been officially discharged by hospital.
Our service that we provide comes from a registered nurse who is experienced and understands your needs. After you have been officially discharged, your Relax and Recover assistant will ensure you are transported back to your accommodation, whether that be your home or hotel by their private and comfortable transport. We will ensure you are completely set up once we arrive to your home or hotel.
This package is purchased for 3 hours. During this time, our caring nurse can complete any requests you have from them. This includes any takeaway meal orders you may want, changing your sheets, washing and laundry duties, a grocery shop and/or a chemist run to collect your prescription medication given to you from the hospital. Please note any miscellaneous fees and charges such as carparking, food or pharmaceutical costs will all be paid by the patient/customer and Relax and Recover are not liable for these costs.
If you require additional time after the 3 hours is done, it is possible to purchase additional time which is charged at a rate of $115 per hour. You are able to purchase this time prior to your surgery date, or if required on the day, Relax and Recover will simply invoice you after the service has been provided.
Please note the patient assistance team at Relax and Recover are Registered Nurses. They will not instruct or advise on your prescription medication as this will come from your surgeon.